The Importance and Types of Enterprise Cloud and Popular Services

The Importance and Types of Enterprise Cloud and Popular Services

Most companies are looking to digitally transform their operations with cloud computing, and enterprise cloud is the solution. Enterprise cloud is a unified digital environment, which allows the management and monitoring of a company’s public cloud, private cloud, and distributed cloud operations. It allows companies to manage their IT infrastructure and applications in any cloud. Here are some of it’s benefits, types, and some popular cloud platform services, including the SAP HANA enterprise cloud.

Importance of Enterprise Cloud
Enterprise cloud platform services, such as the SAP HANA enterprise cloud platform, are widely used across several sectors, including healthcare, manufacturing, retail, and financial management. Additionally, nearly all federal agencies and government offices use cloud computing to streamline their operations and provide efficient public service. So, why are these platforms so popular? Read on to know some of the reasons:

Unmatched operational speed
An enterprise cloud service like SAP HANA stores and retrieves data from the Random Access Memory (RAM) instead of a hard storage drive. As a result, the enterprise cloud platform can resolve queries and process computational operations in milliseconds. Therefore, even large-scale operations can be executed in quickly using the SAP enterprise cloud. This not only improves the operational efficiency of organizations but also helps them virtualize data in the blink of an eye.

Complete data management
Enterprise cloud services provide a host of database management solutions to companies. Such services simplify and, more importantly, unify companies’ IT environments and operations across private, public, hybrid, and other clouds. For example, the SAP HANA enterprise cloud platform offers database administration services to enterprises. So, organizations can continuously monitor and optimize all the data in their SAP enterprise cloud. This ensures that their data is secure and always accessible.

Unmatched scalability
Most businesses use cloud platform services to speed up their growth and diversification. Enterprise cloud platforms ensure smooth growth for such businesses by scaling up their data storage, data access, and data processing to magnify the scope of their data collection, processing, and operational execution. For example, one of the main benefits of using SAP enterprise cloud services is the platform’s ability to provide scalability based on associated data volume across different network environments and concurrent users.

Involves artificial intelligence
Enterprise cloud platforms use machine learning to increase productivity, boost data dynamism, automate processes, and, most importantly, improve your customers’ experience. Such platforms allow companies to integrate AI capabilities into third-party applications and operations as well.

Types of cloud platform services
There are multiple types of cloud computing services. Three of the most common ones are:

Infrastructure-as-a-Service
IaaS-based cloud platform service providers manage your IT infrastructure for you — including your data storage, virtualization, network, servers, and other functions — through a secure internet connection. Companies essentially rent the infrastructure of the service provider, and access it through an Application Programming Interface (API) or a unified data dashboard. In IaaS, companies manage things such as their apps, operating system, and middleware. On the other hand, the enterprise cloud service provider handles any hardware, hard drives, data storage, networking, and data servers for the user company.

Platform-as-a-Service
In PaaS, the cloud platform services provider offers an application-software platform and the hardware for companies to carry out their cloud-based operations. Service-availing companies can handle the apps running on top of such a platform and the data their apps rely on. In simple terms, PaaS provides users with a shared cloud platform to develop and manage their apps. The main benefit of such platforms is that companies do not have to build or maintain an infrastructure to optimize their cloud operations and work apps.

Software-as-a-Service
In SaaS, the service provider delivers a software application—which it manages for companies—for its users to run their cloud operations. Generally, SaaS applications are mobile apps or web-based apps that companies can access or use through a web browser. The cloud service provider takes care of software updates, bug fixes, and general maintenance of the software application for users. The application is normally connected to the cloud applications and operations of companies through an API or a unified dashboard. The biggest advantage of SaaS services is that it removes the need for companies to have an app installed locally on their computers, thereby simplifying team or group access to the core SaaS software application.

Popular cloud platform services
You can choose from a wide range of alternatives when it comes to enterprise cloud services. Some popular options include:

SAP HANA Enterprise Cloud Platform
The SAP HANA enterprise cloud platform is a subscription-based, fully-managed cloud service. The service provider (SAP enterprise cloud) handles the operation of the cloud software management and maintenance, allowing the customer to focus on their core business operations and continuity. Additionally, the platform takes care of the integration of functions such as system and interface monitoring, business process monitoring, and application lifecycle management by connecting SAP HANA Enterprise Cloud (HEC) to the on-premise SAP Solution Manager for companies. After establishing such a connection, the setup of basic scenarios and processes on the cloud platform is simplified for companies.

Microsoft Azure
Microsoft Azure, along with Microsoft’s Software-as-a-Service efforts, is a strong and renowned player in the enterprise cloud ecosystem. Azure is an important component of Microsoft’s cloud business operations. While Azure is normally classified as an IaaS player, it has several SaaS qualities as well, such as the fact that most of the company’s revenue comes from Microsoft Office, Dynamics, and other software-based cloud services. Microsoft Azure employs AI and machine learning to optimize its services and provide solid-edge computing flexibility to companies.

IBM
IBM offers companies operational acceleration through their hybrid and multicloud platform to create growth opportunities across the IT ecosystem of companies. Among their other enterprise cloud services, IBM offers on-premise infrastructure services, trained and experienced developers for assistance, and other features to optimize the mission-critical operations of companies.

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Understanding Omnichannel Contact Center Software and Top 5 Options for Businesses

If you are looking for a platform to manage all your customer interactions, then omnichannel contact center software is the perfect solution. It improves customer experience and helps achieve tangible business results in your organization. The contact center fosters customer engagement, integrates with other communication platforms, and supports customers across social media, text, video, voice, email, and voice-over IP (VoIP) technology. Here is everything you need to know about this customer service function: What is omnichannel contact center software? Business communication systems come with call queuing and then routing those calls to agents with the right skills and expertise to address customer queries. Software with inbound queueing and routing, outbound dialing, call analytics, and workforce management that allows customers to switch back and forth across channels is called omnichannel contact center software. The software offers features like automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). This software facilitates all forms of business communication so that agents are able to provide customer service across multiple channels. Most software uses a cloud-based solution to handle customer interaction from multiple channels. Omnichannel cloud contact center software features ACD to route contacts from multiple channels, workforce management systems to forecast volume for channels (like phone, text, video, and social media), and tools to give agents customer data and customer conversation history. The sales team in your organization can use this software to handle prospecting, as the software can be integrated with applications to access customer information and update customer records. Must-have features A good omnichannel contact center software should have: A cloud architecture to quickly manage data across multiple channels Omnichannel routing to direct customer queries across service channels Additional features like speech analytics, workforce management, and quality assurance ACD, IVR, queue management, and computer-telephony integrations Integration with existing CRM (or customer relationship management) software Benefits Unified desktop: The software provides a unified desktop for agents to work on one screen without screen toggling hassles. Your sales agents can manage all the customer interactions from one place, whether by email, voice, social media, or live chat. It enables the sales workforce to plan and work responsively. Improves customer experience: Offers instant gratification to customers by supporting them across multiple channels like in-app chats, phone, live chat, and social media. It has a direct positive effect on customer experience. For instance, intelligent call routing can help agents provide personalized service. Better reach: Also, the omnichannel contact center software solution helps you reach a wide variety of audiences, widens communication channels, and provides abundant opportunities. Advanced AI-powered analytics: This helps transform customer engagement with intelligence, identifies priority customers, aligns skilled agents, and offers precise solutions. Increased efficiency: The software allows automated operations and streamlines your business workflow. For instance, omnichannel routing automation improves efficiency and productivity by featuring routing capabilities like preferred agent routing, dedicated agent routing, skill-based routing, and the least recently used routing. This ensures that the platform forwards interactions to the best agent to quickly meet the client’s specific needs. Quick action: Omnichannel Contact Center Software monitors real-time customer information from one place. Also, the software enables managers and supervisors to gain actionable insights and use them to make informed decisions. Reduces costs: Cloud-based contact centers lower operational costs compared to on-premise solutions. Best omnichannel contact center software Talkdesk Taldesk is an end-to-end cloud contact center solution with omnichannel and workforce engagement, employee collaboration, AI, and customer experience analytics. The top features of Talkdesk are: 60+ pre-built CRM integrations Talkdesk AI to automate customer self-service, empower agents, and mitigate fraud A real-time activity dashboard for contact and customer management IVR and VoIP technology Integration for automatic missed call notifications and new contact information Call conferencing, tracking, monitoring, recording, reporting, tagging, and scheduling Voice, digital, and outbound engagement Workforce management Actionable customer intelligence analytics Nice CXone This is one of the best omnichannel contact center software that comes with digital entry points, an AI engine, self-service, journey orchestration, automation, and prepared agent features. Some noteworthy features of Nice CXone are: Captures data through AI and optimizes workforce Enables planning, staffing, and scheduling through AI Robotic process automation for faster resolution of customer issues and reduced costs Optimizes voice as a service solution Predictive dialer and call recording capability ACD and IVR Real-time reporting and dashboard Five9 Virtual Contact Center Five9 is a cloud Contact Center platform for inbound, outbound, blended, and omnichannel contact centers. It elevates customer and agent experience through AI. Also, Five9 comes with inbound and outbound communication functions and predictive dialing features. Other striking features of this cloud-based Contact Center solution are: API and CRM integrations Natural language processing and speech recognition for IVR (with visual options) Reporting and customer interaction analytics Live agents with AI assist feature Genesys Cloud CX This is an omnichannel contact center solution that manages interactions and metrics with features: Real-time response Automated routing and cloud telephone for unified communications AI support ACD The pricing starts from $75 per month with inbound, outbound voice, Secure IVR, callbacks, and voice campaigns. 8x8 8x8 is an omnichannel cloud solution with advanced speech, engagement, customer, and interaction analytics. Intuitive features include: Integrated voice, web chat, email, and social media Skill-based routing Interoperable team messaging and graphical call flow design Predictive dialer, post-call surveys, and collaborative performance management It has an open integration framework that connects business and CRM apps to the contact center, phone, video meets, and team chat. Also, it provides end-to-end encryption with unified journey analytics starting from $15. Omnichannel cloud contact center software can help capture customer interactions at every stage across multiple platforms and allows you to create intelligent solutions for cross-channel personalization. Moreover, AI bots can boost your team’s efficiency, and CRM integrations can unify customers’ journeys. Also, it tracks customer data and information, offers real-time insights, optimizes agent productivity, and routes customers intelligently through social media, web chat, or text messages. Explore all the five omnichannel Contact Center Solutions and choose the right platform for your organization.

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Know All About POS Systems

POS stands for point of sale, referring to a location where transactions are completed after a retail purchase has been made. In earlier times, a cash register could be termed a POS. Still, with technological advancements, they have been replaced by electronic systems/POS terminals that process debit cards, credit cards, and even cash transactions. It helps the business to streamline its operations and also provides data about customer behavior and sales. Benefits of POS systems A POS system aids in the accepting and processing of payments either online or offline. Its efficient software is commonly used in restaurants, movie theatres, school cafeterias, etc. It is an incredibly important feature for every business as it allows the customer a smooth shopping experience. Some of its other benefits include: It saves time An efficient POS system not only allows faster processing of payments but also keeps track of the sales, inventory, and shopping trends adopted by customers. Hence it can keep you informed about the availability of your products compared to the current customer behavior. In the case of multiple businesses or stores, it can also help you operate them from anywhere by accessing the information on your preferred device. Improves customer service A retail POS system helps you understand your customers better to improve their shopping experience. It can aid in keeping track of their favorite products, create promotions and offers, and enable faster processing of payments. This helps create a loyal customer base that stays true to the brand. Provides an overview of the business A POS system helps you understand the operations of the business by creating reports on the sales status, inventory list, and even the financial situation of the business. This aids in making informed decisions, creating sales strategies, and adapting to the needs of the customers. In addition, it may even prove helpful in planning the business’s future. Different types of POS systems A single POS system does not effectively work for all kinds of businesses, as each type caters to certain needs. Hence, multiple types of POS systems need to be chosen depending on the type of business. Some of them are: Desktop POS system As the name suggests, this system operates from a PC/laptop. It can be accessed either from an application, an on-premise system, or a secure internet browser. Its functions are similar to a cash register, and it keeps track of transactions through a connection to the cash drawer, card machine, or barcode scanner. The desktop POS software system is usually employed by restaurants, school cafeterias, bookstores, etc. Mobile POS system A mobile POS system is quite small compared to a desktop POS, but it is undoubtedly immensely helpful. It consists of a mobile application that is connected to a card machine/ card reader that helps you achieve efficient and faster transaction processing. This comes in handy for small-scale businesses such as street vendors and freelance workers. Some of the other optional accessories include barcode scanners and receipt printers. Tablet POS system A tablet POS system lies between a desktop POS and a mobile POS. A screen size bigger than a phone helps keep track of a larger inventory with more comfort and mobility. It also makes it easier for the customer and the staff to look at the products and process the orders quickly. This POS system can usually be found in places such as coffee shops, art galleries, and gift stores. Self-service kiosk POS system This type of POS system enables smooth transactions without spending money on the workforce. It works efficiently and helps prevent large lines in physical stores. It also helps the customers analyze their needs, place orders directly, pay, and process the complete order without assistance from an employee. These POS systems can usually be found in parking lots, movie theatres, etc. Best POS systems and their features The best POS systems do far more than process everyday transactions. They act as the backbone of the business and provide the needed information anytime and anywhere. In addition, they also render various hardware and software options with best-in-class features to ensure a hassle-free shopping experience. Read further to know more about them. Lightspeed POS Lightspeed POS proves to be a one-stop platform for all the needs of your business - restaurants, retail, or even e-commerce. It streamlines workflows and helps in the expansion of business by processing your data and simplifying the customer’s shopping experience. Some of its best features are Lightspeed eCom, which helps in the expansion of your business’s reach with automated ad optimization across all social media platforms, targeted email marketing, and more. Lightspeed Delivery, on the other hand, helps you connect your POS to other delivery platforms and consolidates all orders on a single screen. These features also provide inventory management, advanced reporting, accounting, a 24/7 support team, and extremely easy-to-use hardware and software. Rain Retail POS Rain Retail POS offers its customers an advanced experience with simplified inventory management and ordering. It also helps boost the business’s sales and provides in-detail reports of multiple business operations. What’s more, it even offers targeted customer remarketing and automated text and email marketing services as well. In addition to the above, it also allows customization according to the business industry. It provides website features such as rain payments - eliminating the need for a middleman. Rain analytics - to help gain valuable sales insights and strategize, rain loyalty - tracking reward points awarded to loyal customers, and rain inventory - to keep a check on inventory across all sales platforms. Furthermore, these features provide tailor-made solutions for your business to aid expansion and increase sales. It is incredibly important for a business to have a POS system that goes hand in hand with its operations. So, it is advised to always decide on the perfect POS system software after ensuring it meets all your business needs. This guarantees a smooth flow of transactions and customer satisfaction as well.

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Invisible Braces – Benefits, Costs, and Top Brands

Invisible Braces – Benefits, Costs, and Top Brands

Braces are the go-to option most people choose for straightening teeth and jaws. This treatment provides aesthetic benefits, helps improve oral health, and relieves pressure from the joints. Traditionally, the base material used to be metal, but the latest developments in dental technology have given us a new option. This article gives you in-depth details about what makes invisible braces so popular, how much these products cost, and the best brands. What are invisible braces? Invisible braces, commonly known as clear aligners, are transparent dental trays that are used to correct your bite. These trays are usually worn for 20 to 22 hours a day. As the teeth shift, you have to make a new invisible tray every one or two weeks. Invisible braces are quite similar to retainers, but the former is used the slowly align your teeth while the latter keeps your teeth in place. Benefits The biggest benefit of invisible braces that’s quite evident at first sight is the fact that they are transparent. Factors like the lack of wires, bands, and brackets make these braces suitable for people of all ages, especially adults. Unlike the metal and ceramic counterparts, these braces can be removed at any time, which makes them easy to clean as well.
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Overactive Bladder – Common Causes and Management Techniques

Overactive Bladder – Common Causes and Management Techniques

Those suffering from an overactive bladder experience an increased urge to urinate. Such an uncontrollable need significantly compromises one’s quality of life. Issues that arise from this condition may lead the patient to compromise or rearrange their daily routine around their diagnosis. One may even suffer from bladder-related symptoms due to complications from other diseases like diabetes. This article highlights the significant causes as well as management techniques of an overactive bladder in patients: Causes Overactive bladder can result from various reasons such as unhealthy lifestyle choices, age, and underlying health conditions. Here are some of the common causes that lead to the development of this urological condition:  Poor pelvic muscle strength Pelvic muscles provide the lower abdomen with the necessary support. As a person ages, their muscles tend to lose strength. Weak muscles are, thus, a common causative factor that leads to the development of an overactive bladder. Factors like pregnancy and childbirth are also known to weaken the pelvic floor muscles.    Nerve damage This cause of an overactive bladder is quite common as the nerves can sustain damage from conditions like multiple sclerosis and herniated discs. This damage affects the signal transfer among the brain and other body parts, including the bladder.
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Top 9 Life Alert System Providers for Seniors

Top 9 Life Alert System Providers for Seniors

A medical alert system consists of life-saving devices that instantly connect the user with emergency help with the push of a button. Such equipment helps seniors live independently and offers peace of mind to their loved ones and caregivers. A good-quality life alert system for seniors has several useful medical features like fall detection, GPS tracking, and professional monitoring. In this article, we’ve listed the best medical alert systems for seniors out there today. Medical Guardian Founded in 2005, Medical Guardian is known for designing best-in-class life alert devices and systems. Depending on the lifestyle of a senior individual, they can choose between different types of On-The-Go and In-House systems. Almost every Medical Guardian life alert system for seniors features its state-of-the-art fall detection technology, along with other essential features like GPS location tracking, extra neck/wrist buttons, and water resistance. This company’s medical alert products have the longest battery life (up to 168 hours) and furthest signal range (up to 1300 feet) compared to any other product on the market. Medical Guardian also has a highly reliable monitoring center that operates 24/7. Bay Alarm Medical With over 70 years of experience in life alert devices, Bay Alarm Medical is one of the most trusted providers in the country.
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Dental Implants – Its Types and Associated Costs

Dental Implants – Its Types and Associated Costs

The ability of dentures or implants to mimic natural teeth is so impressive that it has changed millions of lives worldwide. These prosthetics are used when natural teeth have significant issues. With a little maintenance, they can be an efficient and long-lasting solution. So, if you are planning to get them yourself, the following article can help you know the factors to consider and the prices of dental implants and dentures. How do dental implants work? Before discussing dental implant prices, it is essential to understand how they work. Dental implants consist of three different pieces that serve distinct functions, as given below: Implant post Also known as the fixture, this small, cylindrical screw acts as an artificial root for the tooth. Abutment This piece connects the implant post and the crown. There are various types of abutments depending on the prosthetic type requiring support. Crown The final piece of the entire prosthetic, the crown rests on the top of the abutment. It can be made from porcelain, metal, resin, or ceramics. Porcelain or ceramic crowns look the most natural. Costs of dental implants Depending on one’s needs, there are four types of dental implants. Given below are average costs for the same:
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Dental Procedures That Don’t Need Braces for Teeth Alignment

Dental Procedures That Don’t Need Braces for Teeth Alignment

If your teeth alignment has always made you conscious of your smile, you need to address the issue. Crowded or crooked teeth and crossbites can majorly affect your facial profile and the way you chew your food. The insecurity and complications of a crossbite only grow with age. If you’re contemplating ways to align your teeth, and you want to achieve that without braces, you’ve come to the right place.  This article discusses teeth alignment options that are possible without prominent braces. Invisalign It is one of the most popular ways of teeth alignment without braces. The treatment involves using a set of clear retainer trays made to fit the moving teeth. You will be given a set of new retainer trays every two weeks to make the desired changes. They can be removed when eating, but one needs to ensure they have them on for at least 22 hours in a day. The treatment tenure depends on the severity of the case and takes approximately around 12 to 24 months to align teeth. Advantages They are invisible, so you won’t have to avoid social gatherings or feel awkward They are removable, which makes cleaning the trays and teeth easy  These can be removed when having a meal, which means fewer restrictions when eating Disadvantages Invisalign is a more expensive option  The flexibility of removing trays can elongate the treatment if not worn for prescribed hours  Some may develop a lisp or speak awkwardly with trays Inman Aligner This is another efficient way of teeth alignment without braces.
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Signs and Remedies of Pulmonary Fibrosis

Signs and Remedies of Pulmonary Fibrosis

Pulmonary fibrosis is a severe lung disease that occurs when the lung tissue is damaged and scarred. The scarring leads to thickened, stiff tissues and makes it difficult for the lungs to work efficiently. Several factors may cause pulmonary fibrosis. However, doctors cannot assess what triggers the condition. While the damage to the lungs is irreversible, there are several remedies that can help. So here are the signs of pulmonary fibrosis and some remedies. The signs of pulmonary fibrosis Before getting into the remedies of the condition, let’s learn about the signs of pulmonary fibrosis. Doing so can ensure proper diagnoses and care at the earliest. The first sign of pulmonary fibrosis is getting out of breath. The symptom occurs when the person exerts themselves through physical exercise. When the condition progresses, the affected individual may find it hard to breathe even with little to no physical activity. Older people who experience shortness of breath often confuse the condition as a sign of aging, failing to diagnose the disease early. Other signs of pulmonary fibrosis include: A dry cough. The sudden loss of weight. Fatigue. Pain in the muscles and joints. Clubbing, a condition that results in the widening and rounding at the tips of the fingers or toes.
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